Privacy Policy
This Privacy Policy describes how Epic Events, doing business as EPic Event Booths ("we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website at www.epiceventbooths.com (the "Site") or use our professional photo experience services.
1. Information We Collect
We collect information that you voluntarily provide to us and information collected automatically through our Site:
- Directly from You: Name, email, phone number, and event details (date, venue, and type) provided via our Online Package Calculator or "Please Help Me" forms.
- Automatically Collected: Like most websites, our host (Cloudflare) may collect your IP address, browser type, and browsing behavior via cookies and tracking pixels (such as the Facebook Pixel).
- Google Analytics: We use Google Analytics to count visits and see which pages are most helpful. It uses cookies and does not tell us who you are; you can opt out at tools.google.com/dlpage/gaoptout.
- Website Chat: If you use Domino, the AI chat on our website, we save your questions and Domino’s answers (not your IP address) so we can improve them. Please don’t share sensitive personal information in the chat.
- Joining Our Team: If you leave your info on our hiring form, we keep your name, contact details, availability and what you tell us, only to reach out about working with us. Ask us any time to delete it.
- Event Media: Digital photos, videos, and audio recordings captured by our equipment during your event, as well as any guest contact info (emails/phone numbers) entered at the booth for digital delivery.
2. How We Use Your Information
We use your data to:
- Generate accurate quotes and verify event availability.
- Communicate regarding your booking and event logistics.
- Deliver digital media galleries to you and your guests.
- Manage contracts and billing via our CRM.
- Improve the answers our website chat gives.
3. Third-Party Service Providers
To deliver a high-end, professional experience, we share data with the following categories of service providers:
- Client Relationship Management (CRM): We use CheckCherry to manage inquiries, contracts, and event scheduling.
- Payment Processing: Payments are processed securely through Square, PayPal, or Venmo. We do not store your credit card or bank account information on our own servers.
- Photo & Video Software: We use Foto Master and Snappic to process, host, and deliver your event media.
- Website Hosting: Our site is hosted on Cloudflare.
- AI Chat: Domino’s answers are written by Claude, an AI model from Anthropic, so your chat messages are sent to Anthropic to produce them.
4. Our "No-Stalking" Commitment
We value your privacy. We will contact you regarding your specific inquiry or booking. We do not sell, rent, or lease our client lists to third-party marketers. Honestly, we are far too busy for that.
5. Social Media & Content
We maintain a presence on Facebook, Instagram, YouTube, and Pinterest. If you interact with us on these platforms, their respective privacy policies apply.
- Promotional Use: We take pride in our work and may occasionally share select event media on our social channels or website to showcase the "EPic" experience. If you have specific privacy preferences for your event, please refer to your signed Service Agreement or contact us directly.
6. Offline Payments
For clients paying via Direct Check or Cash, your personal information is handled with the same level of care and is recorded in our secure CRM for accounting and tax purposes only.
7. Wisconsin Data Privacy
In accordance with Wisconsin law, we maintain reasonable security procedures to protect your personal information. In the unlikely event of a data breach involving your personal information, we will notify you as required by state statute.
8. Text Messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
SMS Terms:
- Who sends the texts: Epic Events (EPic Event Booths).
- What they're for: Booking confirmations, event updates and reminders, and customer and staff support.
- Frequency: Message frequency varies. Message and data rates may apply.
- Opting out: Reply STOP to any message to stop receiving texts. Reply HELP for help.
- Contact: peter@epiceventbooths.com
9. Your Rights & Contact Info
You may request to review, update, or delete your personal information at any time. For questions regarding this policy, please contact us at:
Epic Events, DBA: EPic Event Booths
2801 N 7th St
Wausau, WI 54403
Email: info@epiceventbooths.com
Phone: 715-600-6343